Privacy Policy
1.Growloc Private Limited (referred to as “Growloc”), is a company registered under Indian law, with its headquarters at Unit No. 1, Mavalankar Estate, S No. 40/1 B/3, near RTO, Sangamvadi, Pune, Maharashtra 411001. Growloc operates a website at https://www.growloc.com/ and a web-app at app.growloc.farm & erp.growloc.farm under the brand name Growloc (collectively referred to as the “Website”), where users can place orders for the products and services we offer.
This Privacy Policy, along with the Terms and Conditions (available at https://www.growloc.com), governs your use of the Website. It outlines our policies and procedures regarding the collection, use, disclosure, processing, transfer, and storage of the information you provide to us. By using, browsing, accessing, or purchasing from the Website, you agree to be bound by this Privacy Policy and consent to the collection, storage, handling, sharing, disclosure, or transfer of your information as described herein. We will only use your information as specified in this Privacy Policy.
2. Information We Collect and How We Use It
2.1 Use of Personal Information
We collect personal information to provide the services you request. If we use your personal information for marketing and advertising purposes, you will have the option to opt-out. You agree that we may use your personal information to enhance our marketing and promotional efforts, analyze site usage, improve the Website’s content and product offerings, and customize the Website’s content, layout, and services. Additionally, we may use your personal information to contact you. The personal data we collect includes:
• Personal Contact Information
• Payment Details
• Order History
• Passwords
• IP Address
• Cookie Identifiers
• Location Data
• Demographic Profile (e.g., age, gender, address)
• Information about the Pages You Visit
• Links You Click on the Site
• Number of Times You Access a Page and Other Browsing Information
• Photographs (if provided)
• Personal Information Collected at Our Outlets
• Contact List (if you grant access)
You have the sole right to provide this information and are not obligated to provide any other details except those required for delivering services to you. You can browse the Website without revealing any personal information. However, once you provide us with your personal information, you are no longer anonymous to us. We indicate which fields are required and which are optional wherever possible. You may choose not to provide information by opting out of specific services or features on the Website.
We may automatically track certain information about your behavior on our website. This information helps us conduct internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This data is compiled and analyzed on an aggregated basis and may include the URL you came from (whether on our website or not), the URL you go to next (whether on our website or not), your browser information, and your IP address.
We collect anonymous traffic information when you visit our website. Personally identifiable information is collected only as part of a voluntary registration process, online survey, contest, or any combination thereof.
2.2 Purposes for Using Your Information
We may use your information for the following purposes:
a. Product and Service Delivery: To deliver Growloc’s products or services.
b. Advertising: To promote new products or services. We use third-party advertising companies to display ads when you visit our website. These companies may use information (excluding your name, address, email, or phone number) about your visits to this and other websites to show you ads for goods and services that might interest you.
c. Third-Party Sharing: To share with third-party businesses.
d. Customer Analysis: To analyse customer preferences and patterns for future business planning.
e. Government Requests: To share with government or regulatory authorities upon request.
f. Logistics: To share with delivery partners for the logistical supply of our products or services.
g. Suppliers/Farmers: To share with suppliers or farmers for processing orders or instructions from users or for providing feedback.
h. Dark Stores and Cold Storage: To share with dark stores and cold storage facilities for processing orders of perishable products or instructions from users or for providing feedback.
i. Feedback Analysis: To analyse feedback and other comments to understand interactions between customers and our app, website, or other web pages.
j. Corporate Restructuring: To share information in the event of a potential corporate restructuring, reorganization, change of control, or other investment in Growloc for due diligence and better integration with a strategic partner.
k. Problem Resolution: To troubleshoot problems and resolve disputes.
2.3 Data Collection for Improvement
To continuously enhance our product and service offerings, we gather and analyse demographic, and profile data based on user activity on our website. We may use your IP address to diagnose server issues and manage our website. Additionally, your IP address helps us identify you and collect broad demographic information.
Occasionally, we may invite you to participate in optional online surveys. These surveys might request your contact details and demographic information (such as zip code, age, or income level). We use this information to customize your experience on our website, providing content that aligns with your interests and displaying content according to your preferences.
3. Your Privacy - Our Commitment
We deeply respect and value the trust you place in us, and your privacy is of utmost importance. We do not publish, sell, or share your personal information with third parties for their marketing purposes without your explicit consent. Please review this Privacy Policy to understand how we use and protect your personal information.
4. Terms and Conditions
By using the Website, you agree to the terms and conditions set forth in this Privacy Policy. If you do not agree with these terms, we ask that you do not use the Website or make any online purchases. Your use of the Website signifies your explicit consent for us to use and disclose your personal information as described in this Privacy Policy. Furthermore, by accessing our services and/or placing an order on the Website, you consent to the collection and use of your data as outlined in this Privacy Policy.
5. Duration of Information Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is mandated or allowed by law.
6. Use of Cookies
A “cookie” is a small piece of data stored by a web server on your browser, which can be read back later. These small files are placed on your hard drive to help us provide our services. Cookies enable the browser to remember specific information about a user. We place both permanent and temporary cookies on your computer’s hard drive, but they do not contain any personally identifiable information.
We use cookies on certain pages of the Website to analyse web page traffic, measure the effectiveness of promotions, and ensure trust and safety. Some features are only available through the use of cookies. For example, cookies allow you to enter your password less frequently during a session and help us provide information tailored to your interests. Most cookies are “session cookies,” which are automatically deleted from your hard drive at the end of a session.
You can decline our cookies if your browser settings permit, but this may limit your ability to use certain features on the Website and require you to re-enter your password more frequently. Additionally, you may encounter cookies or similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by these third parties.
7. Will Your Information Be Shared with Anyone?
We do not sell or disclose personal information about our customers, except as outlined here. We may share personal information with our corporate entities and affiliates to help detect and prevent identity theft, fraud, and other illegal activities, as well as to identify and prevent abuse of our services. This also facilitates joint or co-branded services that you request, provided by multiple corporate entities.
We may disclose personal information to third parties as necessary to improve our services on the Website. These third parties assure Growloc that they comply with relevant data privacy laws. We may also disclose personal information if required by law or if we believe in good faith that such disclosure is necessary to respond to legal processes like summons or court orders.
Additionally, we may share personal information with law enforcement, third-party rights owners, or others to enforce our Terms or Privacy Policy, respond to claims that content violates third-party rights, or protect the rights, property, or personal safety of our users.
In the event of a merger, acquisition, reorganization, or restructuring of our business, we and our affiliates may share or sell some or all of your personal information with another business entity. If such a transaction occurs, the new entity will be required to adhere to this privacy policy regarding your personal information.
8. User Rights Regarding Collected Information
We offer all users/buyers the option to opt-out of receiving promotional and marketing communications after setting up an account. You can change your preferences at any time and choose to opt-in or opt-out of marketing, promotional, or newsletter mailings. You can also update your information and modify your account settings whenever you wish.
We reserve the right to send you certain service-related communications that are considered part of your account, but you will also have the option to opt-out of these communications. Upon request, we will remove or block your personally identifiable information from our database, effectively cancelling your registration. However, your information may still be stored in our server archives even after your account is deleted or terminated.
If we intend to use your personally identifiable information for any commercial purposes, we will inform you, and you will have the option to opt-out of such use. Users also have the right to request the deletion, rectification, completion, and access to their personal data.
9. How Can You Erase, Rectify, Complete, and Access the Data We Collect from You?
Under the Digital Personal Data Protection Act, 2023, you have the right to request access to the personal data we collect from you, rectify any inaccuracies, or request deletion, subject to applicable laws. Your data may persist on backup or archival media for audit, legal, tax, or regulatory purposes. To review, update, or delete your personal information, please send a request to contact@growloc.com. You also have the right to complete your profile by updating it on our website.
10. Security of Information Collected
Our website employs stringent security measures to protect against the loss, misuse, and alteration of the information under our control. All information you provide is encrypted using Secure Socket Layers (SSL) before being transmitted to us. Whenever you access or change your account information, we use a secure server. Once we have your information, we adhere to strict security guidelines to protect it from unauthorized access. Our servers are accessible only to authorized personnel, and your information is shared with relevant personnel on a need-to-know basis to complete transactions and provide the requested services.
While we strive to maintain the confidentiality of your personally identifiable information, transmissions over the Internet or other networks cannot be guaranteed to be completely secure. Third parties we engage also assure us that they comply with relevant data privacy laws and use stringent protection measures for personal data. By using this Website, you agree that we are not liable for any disclosure of your information due to transmission errors or unauthorized acts by third parties.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we employ reasonable security practices and procedures, as well as current internet security methods and technologies, in compliance with the Information Technology Act, 2000, and its associated rules.
11. Privacy of Minors
Children under the age of 18 are not eligible to use our website, and we request that minors do not submit any personal information to us. If a minor wishes to purchase an item from the Website, the transaction must be completed by their legal guardian or parents who are registered users of the Website. However, any purchase or sale of adult material or items intended for mature audiences is strictly prohibited for minors.
12. Miscellaneous
Links to Other Sites: Our Website contains links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.
13. Data Processing
We ensure that the data we collect under this Privacy Notice is processed in accordance with its provisions and applicable law. To provide adequate protection for your data, we have established appropriate written agreements with our partners and service providers. These agreements ensure that your data is handled in compliance with applicable laws.
14. Changes to Our Privacy Notice
As our business evolves, so does our Privacy Notice. We encourage you to frequently check our website and mobile application to stay informed about any changes to this Privacy Notice and how we protect your information. The updated version will become effective as soon as it is accessible.
15. Contact Us About This Notice
If you have any questions or comments about this notice, please contact us by calling 9011014488 or emailing us at contact@growloc.com. You can also reach out to us for information about the service providers and partners with whom we may share your data, in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
